SNOW AND YOUR WATER DELIVERY December 2010

Eden Springs are committed to getting your water delivered, however the current adverse weather conditions are hindering deliveries. Keep up to date with the status of our UK-wide delivery network here – please do bear with us as we will endeavour to deliver as soon as possible, but urgent queries can be directed to Customer Care on 0844 800 3344 or customercare@uk.edensprings.com

w/c 13 December

Thanks to the warmer weekend all delivery routes are operating as normal!

w/c 6 December

In Scotland, deliveries to Dundee have been badly affected this week with no deliveries possible to date (although we hope to deliver today). Only one route in Aberdeen has been cancelled, however water supplies have continued to be delivered throughout the town.

In the north of England certain areas in Nottingham and Derby have also begun experiencing issues this week, with further updates available soon.

London routes have been affected in areas, with our Woolwich depot unfortunately unable to commence any of the usual routes today.

If you have been affected by any of these delays please do bear with us and we'll do our best to have your water delivery with you as soon as possible.

w/c 29 November

The increased snow and ice, now spread across the UK, has begun to cause issues with water deliveries and some areas have been badly affected.

North Yorkshire routes have been seriously disrupted – one third of the delivery routes did not manage to go out, while the remaining routes found it impossible to get far in the difficult conditions. Delivery drivers also found that many customers had not managed to make it in and were thus unable to collect their water deliveries – we certainly can't leave them out in the cold! With 520 schools in the region also closed, it's no surprise that most delivery vans were forced to turn back.

Yorkshire snow disrupts Eden Springs water deliveries.

Tuesday 30 November

Most deliveries are successful with routes being largely navigable, however areas in North Yorkshire have been particularly badly hit by the snow and ice conditions and if you are in this area please be aware that your delivery may be affected. Be assured we'll try our very best to get your water to you as soon as possible.